
eero Internet Backup
Always on internet
Included with eero Plus subscription starting at
How internet backup works

eero Internet Backup scans the internet connection to detect interruptions.

If the internet connection is interrupted, eero automatically switches the network over to the backup source.

When the internet returns, the eero network will automatically switch back to the wired connection.
Keep your smart home connected
With a backup connection, your connected home devices can stay online even when internet outages occur.
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Frequently asked questions
Can I set up eero Internet Backup during an outage?
If your eero network is running minimum eeroOS v6.13.0 and your eero app is updated to minimum v6.25.1, you can still set up a new backup connection even if your network is offline due to an internet outage.
How long will eero Internet Backup work as a backup connection?
While eero Internet Backup can run for the duration of your outages (subject to any backup limits), customers should confirm with their service provider how much data usage is allowed if they plan to rely on eero Internet Backup for extended periods of time. eero Internet Backup will continue monitoring your primary internet source and automatically switch back when your primary internet source is available again.
Will eero Internet Backup help keep all my connected devices online? If not, how many devices can it support when enabled?
The devices already on your network will still connect to the internet with eero Internet Backup running, but coverage, speeds and reliability will depend on the backup network you are using.
Am I able to take advantage of eero Internet Backup without an eero subscription?
eero Internet Backup is a feature of eero Secure, which is included in your Astound eero Whole Home WiFi subscription.
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*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Limited time offer, subject to change without notice. Advertised promotional price valid for duration of the stated promotional period from time of service activation. Regular rates apply after promotional period ends. Equipment not included and is extra. Modem required for Internet service. Enhanced Wi-Fi or Whole Home Wi-Fi (eero) not included and is add’l. Offer includes a monthly discount for enrollment in both automatic payments (autopay) & paperless billing (e-bill). Discount of $10 applies with automated bank account deduction or a discount of $5 applies with automated credit/debit card payment. Valid email address required. Must complete enrollment in autopay and e-bill within 30-days of placing the order. Without enrollment, the discount does not apply. Discount appears on bill within 3 bill cycles after enrolling. If either autopay or e-bill is canceled, services are changed, or the account is not in good standing, then the monthly discount will be discontinued. Offer valid only for new residential Astound customers or previous customers with an account in good standing who have not had Astound service within the last 60 days. Any add’l services, equipment, premium channels & other tiers of service are subject to an add’l charge & regular increases. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged & is subject to change. Add’l fees apply for taxes & surcharges, and are subject to change. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. For details about taxes, fees & surcharges visit astound.com/fees. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Not all services & speeds are available in all areas. A multi-product discount may be available to qualifying addresses with a subscription to mobile, TV, and 600 Mbps Internet or higher. Discounts will be reflected in your order cart at time of purchase, if available. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.